Who we are and what we do
BetterSure Financial Consultants (Pty) Ltd is an authorised financial services provider (FSP 24015) and we will be your intermediary, also often called your broker. We are allowed to provide financial services on Life Insurance (Category A and B1) products such as death, disability, dread disease, and retrenchment cover and on Non-life personal lines products such as home insurance, also called homeowners’ cover or buildings insurance, and home contents insurance. We have no restrictions or exemptions on our FSP license conditions, and we can offer advice and intermediary services in both categories. We also hold professional indemnity insurance.
We can market, sell and provide certain admin services on our life insurance product, the BetterSure Protection Policy, underwritten by Old Mutual Alternative Risk Transfer Limited (OMART), a licensed life insurer.
We can market, sell and provide certain admin services on our non-life insurance product, the BetterSure Home Insurance Policy, underwritten by Old Mutual Alternative Risk Transfer Insure Limited (OMART Insure), a licensed non-life insurer and authorised Financial Services Provider (FSP 49551).
All BetterSure’s representatives are authorised and either meet all the legal requirements or are working under supervision while they obtain some requirements. All of our representatives meet the honesty and integrity standards.
All our calls and web-based interactions across various platforms are recorded and can be made available to you upon request.
Protection of your personal information
We prioritize your privacy and information security. Your Personal Information will only be used as necessary to fulfil our agreement with you, respond to your interactions, or meet regulatory and business obligations.
According to the POPI Act, BetterSure can collect and share your personal information with OMART Insure or OMART, the insurers, depending on your chosen product. This information is used for underwriting, determining premiums, processing claims, and fraud prevention.
IUA Business Solutions, the policy administrator on certain products, will also receive your personal information for policy administration, document distribution, amendments, and premium collection on behalf of OMART and OMART Insure.
BetterSure, as your intermediary, may use your personal information for assessing your needs, credit searches, and verification. The detailed usage of your information will be provided in your policy documents. You may receive educational and product information from BetterSure, but you can opt out of advertising communication.
We may use, share, or obtain your personal information for various purposes such as verification, updates, tracing, fraud prevention, market research, audit and record-keeping, legal compliance, and in connection with legal proceedings. By agreeing, you allow us to view, search, and update your information. You have the right to access your personal information, request corrections or deletions, and under certain circumstances, object to the processing of your personal information.
Click www.bettersure.co.za for our Privacy Policy. Click https://www.oldmutual.co.za/privacy-notice/ for Old Mutual Group’s Privacy Policy.
All disclosure information is made in terms of the Financial Advisory and Intermediary Services Act 37 of 2002.
| About BetterSure | About OMART | About OMART Insure | |
|---|---|---|---|
| Company name | BetterSure Financial Consultants Proprietary Limited | Old Mutual Alternative Risk Transfer Limited (OMART) is a licensed Life Insurer. | Old Mutual Alternative Risk Transfer Insure Limited (OMART Insure) is a licensed non-life insurer and authorised Financial Service Provider (FSP 49551) |
| Company registration number | 2005/024995/07 | 1997/008994/06 | 1966/010741/06 |
| Registered address | 43 Garsfontein Road, Waterkloof, Waterkloof, Pretoria, 0181 | Mutualpark, Jan Smuts Drive, Pinelands, 7405 | Old Mutual Insure, Wanooka Place, St Andrews Rd, Parktown, Johannesburg, 2193 |
| Postal address | PO Box 3695, Northcliff, 2115 | PO Box 1120, Johannesburg, 2000 | PO Box 1120, Johannesburg, 2000 |
| Telephone number | 086 124 9294 | 021 504 6423 | 011 374 9111 |
| E-mail address | clientcare@bettersure.co.za | OMARTCompliance@oldmutual.com | compliance@ominsure.co.za |
| Web site address | www.bettersure.co.za | www.oldmutual.co.za | www.oldmutual.co.za/insure |
For any compliance/non-compliance matters relating to FAIS or the Policyholder Protection Rules you may contact our Compliance Officer Mrs. Monique Slabbert at compliance@bettersure.co.za.